- What is the KC Rewards program?
- How does the KC Rewards program work?
- What are the benefits of membership?
- Is a KC Rewards membership free?
- How do I become a member?
- How long does it take to become a member?
- How long will my membership last?
- How do you protect my privacy?
- Is KC Rewards.com a secure site?
- Where are the Terms & Conditions of membership?
- How do I close my account?
- How can I learn more about KC Rewards?
- How do I bookmark or save KC Rewards as a favorite site for future visits?
- How do I find out more about becoming a KC Rewards retail partner?
- What are the requirements for joining KC Rewards?
- Who is eligible for membership?
- What information do I need to share to become a member?
- Do I need an email address to join KC Rewards?
- Do I need any special software or downloads to participate in KC Rewards?
- Which web browsers work best to access KC Rewards?
- Do I need to register a credit/debit card with KC Rewards?
- What is the Member Portal and how do I use it?
- How do I sign in to my account?
- What are Pending Points?
- What are Reserved Points?
- How do you ensure the safety of my password?
- How do I change my User Name, Password or email address?
- How do I update my address or other profile information?
- What do I do if I forgot my password or user name?
- What kind of information will I receive in KC Rewards email updates?
- How often will I receive email promotions from KC Rewards and its partners?
- How do I opt out of marketing emails from KC Rewards?
- Can I see a record of my past transactions?
- Will a hard copy of my account statement be mailed to me?
- How often is KC Rewards updated?
- How can I earn points?
- How do I turn codes into points?
- How can I check my point balance?
- Who are the KC Rewards participating merchants?
- How long does it take for points to be deposited to my account?
- How long do my points last?
- What are Certificate Grants?
- What do I do if my point total is missing or incorrect for a transaction?
- Can I shop directly at a participating retailer's website using my registered card and still earn points?
- How can I make sure I get my KC Rewards Points when shopping online?
- I forgot to start my online shopping through KCRewards and I made a purchase with a participating retailer. Can I get KC Rewards Points for my purchase?
- Will my membership or point earnings be indicated on participating retailers' bills?
- Do I need to let a participating retailer know I'm a member of KC Rewards?
- When dining at a participating restaurant, can I get points for my guests dining with me?
- What happens to points earned through a purchase for a product or service that I later return?
- What happens to my points earned through purchases made with merchants who later withdraw from the program?
- Why do some retailers' point offers differ from others?
- What should I do if my online shopping session is interrupted?
- When I make a purchase through KC Rewards, will I earn points for tax, shipping and handling?
- Can I replace lost or stolen Certificate Grants?
- Do I pay taxes on earned points?
- How are my points kept secure?
- How is KC Rewards able to identify my transactions and make sure points are awarded properly?
- What is the Registered Card Program?
- How do I register my credit and debit cards?
- Which cards are eligible for registration with KC Rewards?
- Can I register my Visa® or MasterCard® branded debit or check card with KC Rewards?
- How many credit and debit cards can I register with KC Rewards?
- How do I change my registered debit and credit cards?
- Can I register my spouse's debit and credit cards?
- How soon after registering my cards may I begin using them to earn KC Rewards Points?
- How long does it take for points from matched transactions to be deposited to my account?
- I already earn points on my credit cards, will registering them with KC Rewards impact my rewards through my credit card issuer?
- Do I need to register a credit/debit card with KC Rewards to participate in the program?
- How does KC Rewards keep my card information secure?
- What happens to points earned through a registered card purchase that I later return?
- How does KC Rewards know I have made an eligible purchase from a participating partner?
- Do I need to use my registered card(s) to earn points through online transactions?
- What can I earn with my points?
- How do I redeem points?
- Where do I pick up my redemption items?
- How do sweepstakes work?
- How long will my gift card take to arrive?
- How long will my gift card be valid?
- Can I see a record of my past transactions?
- Do my points have a dollar value?
- Can I donate my points?
- Can I transfer points from my account to another active KC Rewards account?
- Why won't the website allow me to enroll?
- I did not receive a welcome email. What should I do?
- What do I do if I forgot my password or user name?
- Why can't I access my account online?
- Why doesn't my online account reflect my point earnings or redemptions?
- Why can't I enter an auction or select a specific award?
- Why didn't I receive any Points after I entered a Code?
- Why doesn't Member Support answer my email?
- My online shopping session was interrupted. What should I do?
- I have a problem with a product I purchased through KC Rewards. Will KC Rewards help me resolve this problem?
- I don't know how to assemble, install or use my new product purchased through KC Rewards. Can KC Rewards help me?
- Where do I pick up my redemption items?
- Why won't KC Rewards ship redemption items?
- How do I contact Member Support?
1. What is the KC Rewards program?
KCTV5 and KSMO formed the KC Rewards program along with an expanding group of local and national merchant partners to reward viewers for their loyalty. It functions much like an airline frequent flier program, but you don't have to leave Kansas City to benefit from participation. Simply watch the programming you already enjoy and shop with our retail partners and you will gain access to a wide variety of exciting rewards. KC Rewards members enjoy special opportunities throughout the year, including exclusive access to sporting events, television show tapings, concerts and other special events through limited entry sweepstakes. Members may also redeem their KC Rewards points for gift cards and merchandise from a broad collection of local and national retailers. Joining KC Rewards is free and your personal information is protected. Click here to review our Privacy Policy and Terms and Conditions.
2. How does the KC Rewards program work?
KC Rewards is a free program that gives you access to exclusive opportunities to earn exciting rewards for watching programming you already enjoy and shopping with our local and national retail partners! There are numerous ways to earn KC Rewards Points including code entry, participating in surveys and questionnaires, shopping at participating merchants with your registered debit and credit cards or simply clicking through from the Member Portal to review exclusive offers. Your KC Rewards Points are redeemable for a variety of products, services and unique local experiences. Joining the program takes less than 2 minutes and participation is easy. There are many ways to win and even more ways to redeem KC Rewards Points.
3. What are the benefits of membership?
KC Rewards members enjoy many special local opportunities throughout the year, including exclusive access to sporting events, television show tapings, trips, concerts and other restricted access events through limited entry sweepstakes and outright point redemptions. Members may also redeem their KC Rewards Points for gift cards and merchandise from an expanding collection of local and national retailers.
4. Is a KC Rewards membership free?
Yes, KC Rewards is free! It costs nothing to join and participate in the program.
5. How do I become a member?
To sign up for KC Rewards, click on the “Join Now” link on the home page of our Member Portal. Complete the form and submit, and you will promptly receive a confirmation email from KC Rewards. Click on the link within this email and your registration will be complete and you will be ready to start earning!
6. How long does it take to become a member?
The online registration form contains a few simple questions and will take fewer than 2 minutes to complete.
7. How long will my membership last?
The KC Rewards Program is a perpetual program and your membership will remain valid and active as long as you carry out at least one earning or redemption activity every 12 months.
8. How do you protect my privacy?
KC Rewards does not share any of your personally identifiable information with our advertisers without your express consent. We will always ask if it is okay to share that information before doing so. We do not rent or sell your personally identifiable information. Third party KC Rewards authorized partners are prohibited from using your data for any purpose other than providing information to KC Rewards. Your personally identifiable information will be kept confidential. To learn more, see our Privacy Policy.
9. Is KC Rewards.com a secure site?
KC Rewards' security system is designed to keep your information safe:
- Any page that contains your personally identifiable information requires you to log in to gain access including your KC Rewards account.
- If you leave the KC Rewards website by clicking on any links provided, KC Rewards is no longer responsible for your security.
- Certain areas of our site that are available to non-members are not secure because no personally identifiable information is stored or displayed there.
- For more information on security, please read our Privacy Policy.
10. Where are the Terms & Conditions of membership?
You may review the KC Rewards Terms and Conditions by selecting the Terms and Conditions link located at the bottom of each KC Rewards.com page.
11. How do I close my account?
If you wish to close your account, visit the Member Portal, sign in and then select “Account” from the navigation menu on the left. Click “Deactivate” at the bottom of the page or send an email to Support@KCRewards.com.
12. How can I learn more about KC Rewards?
If you have additional questions about any aspect of the KC Rewards program we suggest you visit our Terms and Conditions and Privacy Policy pages or send an email to Support@KCRewards.com.
13. How do I bookmark or save KC Rewards as a favorite site for future visits?
For Internet Explorer:
- Go to www.KCRewards.com
- Go to Favorites in your menu bar at the top of your browser window
- Select Add to Favorites
- Click OK
- Go to www.KCRewards.com
- Go to Bookmarks in your menu bar at the top of your browser window
- Select Bookmark This Page...
- Type KC Rewards into the Name field
- Click OK.
14. How do I find out more about becoming a KC Rewards retail partner?
If you are a retailer interested in earning new customers, increasing the loyalty of those you already have and improving customer satisfaction please write to Support@KCRewards.com. Our staff will be happy to assist you.
15. What are the requirements for joining KC Rewards?
You must be a U.S. resident, at least 18 years old, live in the Kansas City area and provide correct enrollment information including your name, zip code, email address, gender and age. To complete enrollment, you must set up your account, which includes creating a User Name and Password. KC Rewards allows one membership per person and one account per email address. For complete details, see our Terms and Conditions. To sign up for KC Rewards, click here.
16. Who is eligible for membership?
All U.S. residents age 18 years or older who live in the Kansas City area and share their complete and accurate enrollment information are eligible for membership.
17. What information do I need to share to become a member?
At a minimum, members must provide valid and accurate:
- First and last name
- Email address
- Home address (local zip code)
- Gender
- Birthday
18. Do I need an email address to join KC Rewards?
Yes, email is the primary method that KC Rewards uses to communicate with its members. Without an email address you will be unable to register for KC Rewards.
19. Do I need any special software or downloads to participate in KC Rewards?
No special software or downloads are required to participate in KC Rewards. All you need is an Internet connection and a browser optimized for use with KC Rewards (see FAQ 19 below).
20. Which web browsers work best to access KC Rewards?
KC Rewards works well in a wide variety of web browsers, but your experience will be best when using the latest version of one of the following browsers:
- MS Internet Explorer 6 SP1, 7
- Apple Safari 2
- Mozilla Firefox 2
21. Do I need to register a credit/debit card with KC Rewards?
No, members are not required to register any cards with KC Rewards. However, registering a credit or debit card makes earning points even easier. KC Rewards' Registered Card Program provides members with an easy-to-use, automated point-earning tool that is secure and private. The Registered Card Program allows KC Rewards to add the correct points to your account whenever and wherever you earn them without your lifting a finger. There are no ID cards to present or coupons to clip. KC Rewards will never charge your credit/debit card or share your information without your permission. View our Privacy Policy for additional information.
22. What is the Member Portal and how do I use it?
The Member Portal is www.KCRewards.com and it is your personal gateway to the KC Rewards program. Once you sign in using your secure Password and User Name you may earn points by entering Codes, view and change your profile, review your earning and redemption history, select redemption items and respond to exclusive offers. We encourage you to visit the Member Portal frequently, as new earning and redeeming opportunities are constantly appearing.
23. How do I sign in to my account?
Visit the Member Portal at www.KCRewards.com and enter your secure Password and User Name in the fields located in the upper left of the page. If you have forgotten your Password, simply select “Forgot Password,” follow the directions and a new Password will be promptly emailed to you.
24. What are Pending Points?
Pending Points are earned KC Rewards Points that have been reported to us, but are not yet available for redemption. Typically, Points earned from shopping at participating retailers will appear as pending for up to 60 days, depending on the retailers return policy. After this period, the KC Rewards Points are added to your active point total and can be used for redemptions.
25. What are Reserved Points?
Reserved Points are those points a member has allocated to redeeming a reward, such as a station store item or a sweepstakes. Reserved Points will be removed and placed in Redeemed Points once the redemption item has been verified as available or the sweepstakes has closed. Reserved Points allow members to see what redemptions they have outstanding.
26. How do you ensure the safety of my password?
KC Rewards has implemented a set of security precautions to ensure that your Password and User Name remain secure. Your Password is stored in an encrypted format within our system, and you are the only one who knows your Password. It is never displayed on the Member Portal or to KC Rewards personnel; even you can't see your password. If you suspect that someone other than yourself has accessed your account we suggest you change your password and/or email address in your account and notify Support@KCRewards.com.
27. How do I change my User Name, Password or email address?
Sign in to your account on the Member Portal, then select “Account” from the navigation menu on the left side of your screen. You may change your Password, User Name, Email or Screen Name by first entering your current password in the field at the top then typing your revised information and selecting “Change”. Your revised User Name and/or Password will then be in effect. When you change your email you will receive a notification email to your new email address with an activation link. Please click on the link to verify your new email address.
28. How do I update my address or other profile information?
Sign in to your account on the Member Portal, then select “Profile” from the navigation bar on the left side of your screen. You may update your profile by typing your revised information and selecting “Update Profile” at the bottom of the Profile section. Your revised information will now appear in your member profile.
29. What do I do if I forgot my password or user name?
Click on the “Forgot Password” link that appears on the Member Portal. Enter your email address and User Name associated with your account if you remember both. If you can remember only your User Name or only your email address, enter it and click “Submit.” KC Rewards will then send you a Reset Password email containing a link. Click on the link within that email and you'll be taken to the Reset Password page. Create a new Password and you will be ready to continue using the Member Portal.
30. What kind of information will I receive in KC Rewards email updates?
Members receive three types of email from KC Rewards:
- System Generated email includes your welcome email, password reset, etc. These are only sent when specific actions, such as new Password or User Name reminder are specifically requested. They are mandatory for all members.
- Administrative email includes monthly statements, program changes and reminders. These are sent periodically and are mandatory for all members.
- Marketing email is typically sent weekly. Members may opt out of these emails by visiting their “Profile” and un-selecting the Email Preference box at the base of the page.
31. How often will I receive email promotions from KC Rewards and its partners?
Promotional email may be received by members as often as daily, but more often weekly.
32. How do I opt out of marketing emails from KC Rewards?
Members may opt out of marketing emails from KC Rewards and our partners by visiting their “Profile” then un-selecting the Email Preference box at the bottom of the page.
33. Can I see a record of my past transactions?
Yes, you may review your account 7 days a week, 24 hours a day by signing in to your account through the Member Portal and selecting “Transaction History” at the lower left corner of your screen.
34. Will a hard copy of my account statement be mailed to me?
No, KC Rewards sends all monthly statement by email. Account balance and transaction details are also available 24 hours a day 7 days a week online through the Transaction Summary at the lower left of each page on the Member Portal.
35. How often is KC Rewards updated?
The KC Rewards website is updated on an ongoing basis. In order to take full advantage of your KC Rewards membership, you should visit the site periodically for information about your KC Rewards account, new contributing companies, special offers, relevant news and updated content.
36. How can I earn points?
Members can earn points through a variety of activities, for example:
- Shopping with KC Rewards' retail partners online
- Shopping with KC Rewards' retail partners using your registered debit and credit cards
- Entering Promotional Codes shown on-air on KCTV5 and KSMO in the Member Portal
- Completing online surveys and answering fun trivia questions
- Taking part in events where you receive a Certificate Grant for points you enter in the Member Portal
- Participating in unique promotions received by email
37. How do I turn codes into points?
First, you must be a KC Rewards member to redeem your codes. If you are not a member already, simply register at KC Rewards. If you have an account, visit the Member Portal to sign in. At the top left of the home page you will see the code entry field labeled “Enter Code to Earn Points”. Type your code into the field and select “Enter”. Your account will automatically be credited with the point value of the code you entered. Keep in mind, KC Rewards Codes aired on KCTV5 and KSMO are valid for a limited period following the end of the program during which they are aired. Members may enter each Code once. Codes earned through Certificate Grants are valid for several days but we suggest that members enter them as soon as possible, as Grant Certificates are not replaceable if lost or stolen.
38. How can I check my point balance?
Simply sign in to your account through the Member Portal and your points balance will appear in the “Point Summary” box under the left navigation menu. For more detailed account balance information select “Transaction History” at the bottom of the “Point Summary” box.
39. Who are the KC Rewards participating merchants?
KC Rewards has partnered with hundreds of local and national merchants including restaurants, florists, sporting goods stores and everything in between. We are constantly adding more retailers. For a complete up to date list of who our merchant partners are please select “Partners” from the left navigation menu.
40. How long does it take for points to be deposited to my account?
The amount of time required to deposit points to your account following a point earning event depends on the type of earning event and the retail partner, if any.
- Code entry points are automatic and immediate. When you enter a valid code the system will immediately list your points as Active.
- Certificate Grant Points are immediate. When you enter a valid grant code the system will immediately list your points as Active.
- Survey and Trivia derived points are immediate. When you complete a valid survey or trivia the system will immediately list your points as Active.
- Points earned through online shopping starting from KCRewards.com may take up to 20 business days to be deposited to your account. They will first appear as Pending Points and depending on the retailer will become Active points up to 90 days later.
- Points earned through registered card shopping transactions may take up to 20 business days to be deposited to your account. They will first appear as Pending Points and depending on the retailer will become Active points up to 90 days later.
41. How long do my points last?
Your KC Rewards Points last as long as you are an active member, which requires at least one point earning or one point redemption activity in any 12 month period. KC Rewards Points in inactive accounts will be forfeited. If your account has become inactive please email Support@KCRewards.com to explore your reactivation options.
42. What are Certificate Grants?
Certificate Grants are physical certificates with a fixed KC Rewards Point value that retailers may give to KC Rewards members in exchange for a given action without requiring an online or registered card transaction. For example, a car dealer may use Certificate Grants to thank people for taking a test drive. Certificate Grants contain a unique Certificate Code in their lower right corner that members type into the code entry field after signing in to the Member Portal to receive their points. Please note, we encourage members to enter their Certificate Codes as soon as possible after receiving them because Certificate Grants are valid for a limited time after release and can not be replaced if lost or stolen.
43. What do I do if my point total is missing or incorrect for a transaction?
First, please allow up to 20 business days for points to appear in your account. If you have not received your points within 20 days please email Support@KCRewards.com and provide your User Name, retailer name, date of purchase and type in or attach copy of the receipt showing the merchant, amount of purchase (itemizing taxes & tip, if any), date and the specific method of payment including the last 4 digits of the registered card used.
44. Can I shop directly at a participating retailer's website using my registered card and still earn points?
No, members only earn points for online shopping at participating merchant websites by navigating there through the KC Rewards website. Please sign in to your KC Rewards account then select the retailer you wish to shop with. Once connected to the merchant website you may use it the same as if you had navigated directly there. There are no coupon codes or member numbers to enter. Simply shop and your KC Rewards Points will appear first as Pending Points in your account within 20 business days.
45. How can I make sure I get my KC Rewards Points when shopping online?
Always begin your shopping by signing in to your KC Rewards account. From there you may select any of our online partners through the “Partners” section and shop as though you had navigated directly there. There are no coupon codes or member numbers to enter. Simply shop and your KC Rewards Points will appear in your account up to 20 business days after your valid transaction.
46. I forgot to start my online shopping through KCRewards and I made a purchase with a participating retailer. Can I get KC Rewards Points for my purchase?
No, unfortunately you will not be able to earn points for online purchases made at participating retailers for which you did not begin your shopping by signing in to your KC Rewards account and navigating to the retailer from KC Rewards. You may, however, return or cancel your purchase and make it through KC Rewards to earn points.
47. Will my membership or point earnings be indicated on participating retailers' bills?
No. Receipts from participating retailers will not differ from other receipts. They will not reflect your points earned or indicate your membership. When you review your account on the Member Portal, you will see your purchase first as Pending Points up to 20 days after your valid transaction then as Active Points shortly thereafter.
48. Do I need to let a participating retailer know I'm a member of KC Rewards?
No. KC Rewards is the totally hassle-free way to earn rewards, with the following features:
- No ID card to present
- No special coupons to redeem
- No membership number to remember
49. When dining at a participating restaurant, can I get points for my guests dining with me?
Yes you can. You receive points based on the amount of your total dining bill, including the tax and tip. Simply make sure to pay for your table's entire bill with your registered card.
50. What happens to points earned through a purchase for a product or service that I later return?
Returned merchandise will generate a point reversal automatically posted to your KC Rewards account. Adjustments to your account may take up to 120 days, depending on the retailer.
51. What happens to my points earned through purchases made with merchants who later withdraw from the program?
Points earned through qualifying purchases will not be forfeited unless they are earned after the retailer has withdrawn from the program. Please regularly review retailer offers on KCRewards.com to ensure you are making the most of your purchases.
52. Why do some retailers' point offers differ from others?
Some participating retailers offer savings every day they are open. Others offer point earning opportunities that vary by day and/or time of day. Other retailers may limit the number of visits for which a benefit is offered. KC Rewards lists when each participating retailer is offering specific savings. Please sign in through the Member Portal to review the specific earning opportunities offered by each participating merchant.
53. What should I do if my online shopping session is interrupted?
Occasionally, you will be logged out of your KC Rewards account while shopping online. This can happen for a variety of reasons. First, KC Rewards protects your confidential account information when your account is inactive for an extended period of time by logging you out automatically. Second, you may experience an internet service provider or other interruption that automatically logs you out. You may still earn points for purchases you make through links from KC Rewards. Therefore, to ensure all your purchases earn KC Rewards Points, please log in again and shop from a link on the KC Rewards website.
54. When I make a purchase through KC Rewards, will I earn points for tax, shipping and handling?
Sometimes, it depends on the type of transaction. Points earned through online click-through are awarded for the subtotal of your purchase, excluding sales tax, shipping and handling. Points earned through registered card transactions will reflect the entire amount of your purchase including product, tax and tip if applicable.
55. Can I replace lost or stolen Certificate Grants?
No. Certificate Grants cannot be replaced if lost or stolen. We suggest that you enter your certificate codes into your account as soon as they are earned.
56. Do I pay taxes on earned points?
Please check with a tax professional, the IRS and your local tax authorities to better understand the tax implications, if any, of participation in the KC Rewards program.
57. How are my points kept secure?
Yes, the KC Rewards program features a highly secure and redundant architecture that is resistant to both intentional and unintentional breaches. Although the Member Portal may be inactive for short periods for maintenance or upgrade from time to time, your membership information, transaction history and point balance are secure. For more information please review our Privacy Policy.
58. How is KC Rewards able to identify my transactions and make sure points are awarded properly?
KC Rewards tracks and awards point earning activities through three methods:
- Online transactions at participating merchants are tracked through the use of cookies that enable KC Rewards to identify members who sign in to their accounts then proceed to partner websites.
- Registered card transactions are tracked through a proven transaction matching process that enables KC Rewards to securely link registered cards with transactions made at participating retailers.
- Code entry, grant codes, survey and trivia activities all occur within the KC Rewards Member Portal. All qualifying transactions of these varieties occur after member sign in, making point awards easy and fast.
59. What is the Registered Card Program?
The KC Rewards Registered Card Program offers members an easy way to accelerate their point earning opportunities. The Registered Card Program allows members to securely enter up to five Visa®, MasterCard® or Discover® branded credit and or debit cards in their account on the Member Portal. When members use a registered card with a participating retail partner KC Rewards identifies the transaction and deposits points to the member KC Rewards account. Neither the member nor the merchant need to take any action to award your points. KC Rewards will never charge your credit/debit card or share, rent or sell your card information without your permission. Please view our Privacy Policy for additional information. Click here to register a credit or debit card.
60. How do I register my credit and debit cards?
Registering your cards is easy. Just sign in to your KC Rewards account and select “Profile” from the navigation menu on the left. Enter your 16 digit card number and full name as it appears on your card then select the card type from the drop down menu. You may register up to five cards.
61. Which cards are eligible for registration with KC Rewards?
Any valid debit, credit or check card with the Visa®, MasterCard® or Discover® logo is eligible.
62. Can I register my Visa® or MasterCard® branded debit or check card with KC Rewards?
Yes, our transaction matching system accepts credit, debit and check cards.
63. How many credit and debit cards can I register with KC Rewards?
Members may register a maximum of five cards with KC Rewards.
64. How do I change my registered debit and credit cards?
Sign in to your account through the Member Portal then select “Profile” from the left navigation menu. A list of your registered cards will appear. Select “Remove” next to any card you wish to unregister. If you want to add a card simply enter your 16 digit card number and full name as it appears on your card then select the card type from the drop down menu. You may register up to five cards.
65. Can I register my spouse's debit and credit cards?
Unfortunately, KC Rewards is not able to allow individuals with different names to register cards under the same account. We suggest establishing two separate accounts.
66. How soon after registering my cards may I begin using them to earn KC Rewards Points?
You may begin using your cards in as little as 24 hours after you have registered them.
67. How long does it take for points from matched transactions to be deposited to my account?
Please allow up to 20 business days for points earned through registered card transactions to appear in your account. If they do not arrive in 20 business days please contact Support@KCRewards.com with the transaction details including date, location, last four digits of your registered card and receipt.
68. I already earn points on my credit cards, will registering them with KC Rewards impact my rewards through my credit card issuer?
No, your existing point or mileage earnings will not be impacted by registering and using your cards with KC Rewards. For example, if you register your airline sponsored credit card and make a purchase at a KC Rewards participating retailer you will get the same mile per dollar reward on your card that you earned previously plus your per dollar earnings with KC Rewards!
69. Do I need to register a credit/debit card with KC Rewards to participate in the program?
No, members are not required to register their cards with KC Rewards. However, registering a credit or debit card makes earning points easier. KC Rewards' Registered Card Program provides members with an easy-to-use, automated point-earning tool that is secure and private.
70. How does KC Rewards keep my card information secure?
Member security and privacy are critically important to KC Rewards. We use a proven card processing technology developed by one of the top ten processors to manage all member card information. Our processor is a Visa® certified third-party processor (TPP) and holds a Visa® Cardholder Information Security Program (CISP) certificate and is a MasterCard® Member Service Provider (MSP). KC Rewards representatives do not have access to member card information.
71. What happens to points earned through a registered card purchase that I later return?
Returned merchandise will generate a point reversal posted automatically to your KC Rewards account. Adjustments to your account may take up to 120 days, depending on the retailer.
72. How does KC Rewards know I have made an eligible purchase from a participating partner?
KC Rewards maintains a list of participating retailers and a list of registered cards that enable us to securely identify qualifying transactions and award members points. No specialized point of sale hardware or training is required for retailers and there are no coupons to carry or member numbers for members to remember.
73. Do I need to use my registered card(s) to earn points through online transactions?
It depends. Most online transactions do not require the use of a registered card in order to earn points but some do. However, 100% of in-store purchases with participating merchant partners require the use of a registered card to earn points. Members are encouraged to check the “Partners” section of the Member Portal to review point earning details and use their registered cards whenever possible.
74. What can I earn with my points?
You may redeem your KC Rewards Points for a wide variety of exciting awards. Please visit the member Portal regularly for the most up to date offers.
- Entries in sweepstakes offering exclusive access to sporting events, television show tapings, concerts, trips and other special events
- Station store items including gift cards from a variety of retailers, restaurants and other local and national retailers
- Free merchandise, movie premieres, coupons, discount vouchers and other give-aways
75. How do I redeem points?
Sign in to your account through the Member Portal, then click “Redeem Points” from the left navigation menu or select from one of the items on the home page. Redemption options are divided between Gift Cards, Station Store and Sweepstakes within the left navigation menu. Browse through the rewards until you find one that you want then select “Add to cart” or “Purchase”. When you have finished selecting all of the items, you can view your Shopping Cart by clicking on 'View cart' under the Shopping Cart Summary on the right side of the page. Follow the steps to complete your order. On the last step, click “Submit order” and your Points for this order will be deducted from your Point balance and moved into Reserved points. Once your items have shipped or the sweepstakes or other redemption option you have selected is complete, your Reserved Points will move to Posted Transactions.
76. Where do I pick up my redemption items?
After you select a redemption item you will receive a system generated email informing you that your item is ready to be picked up. Please pick up all redemption items, unless otherwise directed, from KCTV5 at 4500 Shawnee Mission Parkway, Fairway, KS 66205. Please call ahead for hours of operation (913.677.5555) and bring your valid picture ID.
Please note, the foregoing applies only to items that members redeem with points, not for items purchased through KC Rewards' retail partners. All pick up, delivery and shipping arrangements for product purchases are organized through the seller, not KC Rewards.
77. How do sweepstakes work?
At any given time KC Rewards is running up to 20 sweepstakes for items as diverse as $25 gift cards, iPods, flat screen televisions and family trips. To enter a Sweepstakes, you must submit the required number of Points as specified on the Sweepstakes page found in the left navigation menu. Once you enter a sweepstakes your Points will be shown as Reserved in your account. Once the sweepstakes drawing has been completed your points will be deducted from Reserved and added to Points Earned. The number of Points required for an entry will be determined separately for each Sweepstakes. An entry will not be valid unless all of the required fields of the online entry form are completed and the information is valid. Once submitted, an entry cannot be deleted, canceled or modified. Members may complete as many sweepstakes entries as they have points to enter.
78. How long will my gift card take to arrive?
Please allow 2-4 weeks for your gift card to arrive. If it has not arrived within 20 business days send an email to Support@KCRewards.com and we will research its status.
79. How long will my gift card be valid?
Your gift card will remain valid for 6 months. It can be reinstated up to 12 months from the issue date for a fee. Please contact Support@KCRewards.com if your gift card is 6 to 12 months old and you wish to explore your reinstatement options.
80. Can I see a record of my past transactions?
Yes, you may review your account 7 days a week, 24 hours a day by signing-in to your account through the Member Portal and selecting “Transaction History” at the upper left corner of your screen.
81. Do my points have a dollar value?
No, KC Rewards Points cannot be redeemed for cash; however, they can be redeemed for merchandise, gift cards and unique prizes and opportunities available only through KC Rewards.
83. Can I transfer points from my account to another active KC Rewards account?
KC Rewards does not allow the transfer of points between accounts.
84. Why won't the website allow me to enroll?
There are a number of possible reasons you are having difficulty enrolling:
- All required fields on the Enrollment page must be filled out
- You must be over 18 or older to enroll
- You must be a U.S. resident with valid zip code in the Kansas City area
- You should use one of our recommended web browsers MS Explorer 6 SP1 or 7, Mozilla Firefox 2 or Apple Safari 2
85. I did not receive a welcome email. What should I do?
There are several reasons you may not have received your welcome email:
- Your spam filter or other software may have routed your welcome email to your spam or junk folder, please check there. If this has happened please add NoReply@KCRewards.com, and Support@KCRewards.com to your approved or safe senders list.
- There may have been a service interruption or other problem with the email while it was in transit. Please write to Support@KCRewards.com to request that a new message be sent.
- Your Internet Service Provider (ISP) may have identified your welcome email as junk and prevented its delivery. The most simple way to eliminate this problem is to access the Account page from the navigation menu on the left and change your email address. For example yahoo, gmail, Road Runner and aol email address all work well with the KC Rewards program.
86. What do I do if I forgot my password or user name?
Click on the “Forgot Password” link that appears in the Member Portal at sign in. Enter your email address and User Name associated with your account if you remember both. If you can remember only your User Name or only your email address, enter it and click “Submit.” Once you have done that, KC Rewards will send you a Reset Password email containing a link. Click on the link within that email, and you'll be taken to the Reset Password page. Create a new password and you will be ready to continue using the Member Portal.
87. Why can't I access my account online?
There are a number of possible reasons you are having difficulty accessing your account online:
- Verify that you are using your current User Name and Password.
- If you just registered, verify that you activated your account by clicking on the link in the welcome email.
- Verify that you are using one of our recommended web browsers MS Explorer 6 SP1 or 7, Mozilla Firefox 2 or Apple Safari 2.
- From time to time portions of our website are inactive for brief periods to facilitate system maintenance and upgrade. If you are unable to sign in and none of the above conditions apply, please try back in a few minutes.
- Inactive accounts, those without earning or redemption activity for 12 months, cannot be accessed online. However, they can be reactivated under certain circumstances. Please email Support@KCRewards.com to find out more.
- If you continue to have problems accessing your account online please email Support@KCRewards.com.
88. Why doesn't my online account reflect my point earnings or redemptions?
If you have earned or redeemed KC Rewards Points more than 20 business days ago and those transactions are not reflected in your account please email Support@KCRewards.com.
- If you are missing Points earned from a purchase using a registered credit or debit card at a participating retailer, allow up to 20 business days for the Points to post to your account. Make sure the retailer still has an active promotion by checking the “Partners” page. If you still have not received the Points, send an email to Support@KCRewards.com with your User Name, Retailer name, date of purchase and type or attach a copy of the receipt showing the merchant, amount of purchase (itemizing taxes and tip if any), date and the specific method of payment.
- If you are missing Points earned from Code entry, trivia, or survey please send an email to Support@KCRewards.com with your User Name, description of the missing Points and time you attempted to enter the code or complete the survey or trivia.
- If you are missing Points from a Grant by the merchant (usually for large Point amounts) and have already entered the Grant code into your account on the Member Portal please send an email to Support@KCRewards.com with your User Name and the source and amount of Points.
89. Why can't I enter an auction or select a specific award?
The most common reason for being unable to enter a sweepstakes, auction or select a certain reward is that you have not earned a Point total sufficient to gain eligibility for that reward. If your Active Point balance does not meet or exceed the indicated number of Points required to select your desired reward then you have not accumulated enough Points to select that reward. Please note, Pending Points must convert to Active Points in order to make them eligible for use in redemptions.
90. Why didn't I receive any Points after I entered a Code?
There are several reasons that Codes can be rejected:
- All Codes have an end date and time past which they are no longer valid. If you attempted to enter a Code after this end date and time, then you will receive a message stating that this Code is no longer valid.
- You might have already entered this code and received the Points. You can check your “Transaction History” for details.
- Some Codes may be valid only for a limited number of users (e.g. “he first 100 people to enter the code earn 100 Points”.)
- The Code might be suspended for a period of time after which you will be able to enter the Code to earn the Points. Therefore, you may want to try again a few minutes later.
91. Why doesn't Member Support answer my email?
There are several reasons you may not have received a response from Member Support:
- Please allow up to 48 hours for Member Support responses.
- Your spam filter or other software may have routed your Member Support email to your spam or junk folder, please check there. If this has happened please add Support@KCRewards.com to your approved or safe senders list.
- There may have been a service interruption or other problem while your response was in transit. Please write to Support@KCRewards.com if you do not receive a response within 48 hours.
- Your Internet Service Provider (ISP) may have identified your Member Support email as junk and prevented its delivery. The easiest way to eliminate this problem is to access the Account page from the navigation menu on the left and change your email address. For example yahoo, gmail, Road Runner and aol email address all work well with the KC Rewards program.
92. My online shopping session was interrupted. What should I do?
Occasionally, you will be logged out of your KC Rewards account while shopping online. This can happen for a variety of reasons. First, KC Rewards protects your confidential account information when your account is inactive for an extended period of time by logging you out automatically. Second, you may experience an internet service provider or other interruption that automatically logs you out. You may still earn points for purchases you make through links on KC Rewards. To ensure all your purchases earn KC Rewards Points, please log in again and shop from a link on the KC Rewards website.
93. I have a problem with a product I purchased through KC Rewards. Will KC Rewards help me resolve this problem?
If you have a problem with a product you have ordered through a KC Rewards partner please contact the retailer from which you purchased it.
94. I don't know how to assemble, install or use my new product purchased through KC Rewards. Can KC Rewards help me?
No. Please do not contact KC Rewards with product oriented questions as we do not have the expertise to address your product questions. Please contact the retailer from which you purchased the item or the product manufacturer directly.
95. Where do I pick up my redemption items?
After you select a redemption item you will receive a system generated email informing you that your item is ready to be picked up. Please pick up all redemption items, unless otherwise directed, from KCTV5 at 4500 Shawnee Mission Parkway, Fairway, KS 66205. Please call ahead for hours of operation (913.677.5555) and bring your valid picture ID.
Please note, the foregoing applies only to items that members redeem with points, not for items purchased through KC Rewards' retail partners. All pick up, delivery and shipping arrangements for product purchases are organized through the seller, not KC Rewards.
96. Why won't KC Rewards ship redemption items?
KC Rewards does not ship redemption items, with the exception of KC Rewards branded Gift Cards which are mailed directly to member home addresses. All other redemption items must be collected in person from KCTV5 at 4500 Shawnee Mission Parkway, Fairway, KS 66205, unless otherwise specified. Please call ahead for hours of operation (913.677.5555) and bring your valid picture ID. On the rare occasions when KC Rewards does mail redemption items they must be shipped to a Kansas City area address.
97. How do I contact Member Support?
You may contact Member Services by sending an email to Support@KCRewards.com. To receive the best results, please be as specific as possible in your inquiry.
98. What is the Premier Membership program?
The Premier Membership program rewards active members with an opportunity to increase their point earning potential. Premier members receive exclusive premier email and online codes. All Premier Members will also be eligible for exclusive monthly specials. Premier Members can earn more than 500 additional points every month! It's free, easy to qualify and simple to maintain eligibility.
99. What are the benefits of Premier membership?
The benefits are:
- Receive 3 additional codes online each week worth 25 points each
- Receive 1 additional code by email each week worth 25 points
- Enjoy special rewards opportunities announced each month
- Earn a 100 point Premier Bonus when spending $50 or more per month with our merchant partners
- Premier Members can earn more than 500 additional points every month!
100. How do I qualify and maintain eligibility for Premier Membership?
Register one or more credit and/or debit cards with the secure KC Rewards Registered Card Program. As long as you have a registered card you are automatically enrolled maintain your Premier Membership. Not yet registered? Register Here